FAQs

Everything you need to know about ordering from 98 Types. Can't find your answer? Contact us and we'll be happy to help.

Orders

Can I change or cancel my order?

We cannot change an order once it has been processed, but if you contact us straight away we may be able to cancel it before it ships so you can place a new one.

I entered the wrong address, email or phone number. What should I do?

Contact us as soon as possible. If the order has already been dispatched, additional delivery costs may apply.

I didn't receive an order confirmation.

Check your spam folder first. If it's not there, contact us and we will check your order.

Delivery

How long does delivery take in the UK?

Most orders are dispatched the same or next working day, and UK delivery usually takes 1–3 working days after dispatch. During busy periods, such as December, dispatch can take 1–2 extra days.

Do you ship internationally?

Yes. Delivery options, times and costs for your country are shown at checkout.

When should I order for Christmas?

Order as early as possible in December, as Royal Mail and couriers are very busy. Last-minute? A digital download is sent by email and can be printed at home.

What happens if I don't collect my parcel?

If a parcel is returned to us because it was not collected, a £15 fee may be charged to cover shipping and handling.

Products & sizes

What sizes are available?

Digital download, A6 (10 × 15 cm), A5 (15 × 20 cm), A4 (20 × 30 cm), A3 (30 × 40 cm) and a framed print (20 × 25 cm, black frame with mount). See our Size Guide for inches and frame sizes.

How much do posters cost?

For most designs: digital download £3, A6 £5, A5 £7, A4 £11, A3 £21 and framed £13.50. London pub posters have their own prices.

What is the digital download?

High-resolution JPG and PDF files (300 dpi) sent by email, ready to print at home or at a print shop.

What paper do you use?

Printed posters are printed on demand on 260gsm matte paper.

Are posters framed?

Only the framed option includes a frame. All other prints are sent unframed.

Can I order a custom size?

Our posters are available in the sizes shown on the website. For special requests, contact us.

Offers & payment

How does buy 3, get 1 free work?

Add four prints to your basket and the discount is applied automatically at checkout, so you pay for three.

How can I pay?

We accept major debit and credit cards, including Visa and Mastercard, and the other payment methods shown at checkout.

Personalised posters

How do personalised posters work?

Choose the design, add your details (for example a song, place or date) and place your order. Your poster is designed and printed especially for you.

Can personalised posters be returned?

No. Personalised posters are made to order and cannot be returned or exchanged, unless they arrive damaged or incorrect.

Returns & refunds

Can I return my order?

Yes. You can return unwanted printed posters within 14 days of receiving your order. Return shipping is paid by the customer and must use a tracked service.

Can digital downloads be returned?

Digital downloads cannot be returned once the files have been sent.

My poster arrived damaged or incorrect. What should I do?

Email us with your order number, the email used for the order, your name, the product, a photo of the item and a photo of the packaging, and we will put it right.

When will I get my refund?

Refunds go back to your original payment method and are processed as quickly as possible, no later than 14 days after we receive your return.

Our shop

Can I visit you?

Yes. Our stall is in Market Hall, Camden Lock Place, Chalk Farm Road, Lower Floor, Stall 3, London NW1 8AL, open every day from 10am to 6pm.

How do I contact you?

Use our contact page or message us on Instagram @98_types.